Adyen has announced that it is powering payments for global hospitality operator Frasers Hospitality in Singapore, Malaysia, Australia, and across Europe.
Through this partnership, guests arriving at Frasers Hospitality-owned properties can spend less time at reception during check-ins/check outs, and more time enjoying the quiet luxury of their stays. In addition, guests can also choose their preferred payment methods, not only online during their initial bookings but also offline, such as during check-in/check-out and at F&B outlets managed by Frasers Hospitality.
Through Adyen, properties under Frasers Hospitality can offer guests a wide range of payment options, including all major credit cards and locally preferred payment methods like Alipay, WeChat Pay, UnionPay and GrabPay, among others.
“Our guests view our serviced apartments as their home away from home. This feeling of affinity stems from our continuous commitment to making our guests enjoy the most comfortable stay,” said Mark Chan, Chief Operating Officer of Frasers Hospitality. “With its innovative solutions, Adyen not only delivers a seamless journey to our guests, but also simplifies back-of-house reconciliation for our operational teams.”
“Running a property is no easy feat, with many moving parts within the ecosystem for operators to keep track of,” said Soon Yean Lee, Country Manager, Malaysia, Adyen. “With Adyen’s single platform offering, we are pleased to support Frasers Hospitality in reducing complexity in their operations across the different properties they manage in the Malaysia market and beyond.”
The fluctuating rates of occupancy presents one of the most difficult challenges for accommodation operators, as they must be prepared to cater to peak and lull seasons in a timely manner. Adyen’s full integration with third party providers like property management systems allows the hotel operator to easily match payments data to occupancy data. With an accurate overview of their room occupancies at its fingertips, Frasers Hospitality is able to readily adjust their operations to meet the demand trends.