UM Specialist Centre (UMSC) is setting its sights on transforming healthcare delivery in Malaysia by embedding Value-Based Care (VBC) at the core of its patient care and business focus. This milestone is marked by the launch of three flagship initiatives – the Paediatric Diabetes Clinic, the QWard smart ward, and the International Patient Centre – positioning UMSC as a leading hospital in quaternary care in Malaysia.
Established as the country’s first privatised hospital under the purview of Universiti Malaya to address the challenge of brain drain from the public sector, UMSC continues to deliver value-based care that prioritises better outcomes and meaningful experiences.
Datuk Zulkarnain Md Eusope, chairman of UMSC, said, “All of our specialist consultants are trained to the highest standards of medical excellence. They do more than treat patients – they teach, mentor, and shape the next generation of medical professionals who will lead Malaysia’s healthcare. UMSC is not just a hospital, it is a living bridge between our country’s rich healthcare legacy and its future.”
Puan Norzaiton Senusi, Chief Executive Officer of UMSC, added, “Retaining top medical talent is essential, and every initiative we launch signals to our staff that this is a place where expertise is valued, our work matters, and our future is here.”
Recognised as Malaysia’s leading paediatric diabetes care, the in-house clinic at UMSC credits the Paediatric Endocrinology Team under the leadership of Professor Dr Muhammad Yazid bin Jalaludin for setting a new benchmark in diabetes care for children. Through value-based care approach, patients receive holistic support from a multidisciplinary team, leveraging the latest technology, dietary guidance, and psychological care — improving outcomes and quality of life for young patients, particularly those with type 1 diabetes.
UMSC has also taken the frontier step in patient-centred care with the launch of its full-fledged smart ward, QWard. At QWard, patients enjoy a seamless and convenient experience, accessing entertainment platform such as Netflix, YouTube, meal ordering, as well as integrated medical records, test results, and treatment plans — all from a single bedside platform. By combining comfort with advanced technology, QWard embodies UMSC’s value-based care approach, enhancing patient engagement, supporting informed decision-making, and improving overall health outcomes.